Refund Policy

New accounts receive a free trial. No payment is taken during the trial and no refund is required. You can cancel at any time before the trial ends.

Subscriptions are billed monthly in advance. Because we grant immediate access to a digital service on payment, monthly subscription fees are non-refundable once the billing period has started, except where required by law or as described below.

Duplicate or accidental charge (for example, two successful charges for the same period): full refund of the duplicate.

Service unavailable for a materially extended period through our fault: prorated credit or refund at our discretion.

First-charge remorse: if you are charged for your first paid month and contact us within seven (7) days without having actively used the Service in that period, we will refund that first charge on request.

You can cancel from the Billing section. Cancellation stops future renewals; the current paid period continues until it ends. We do not refund the unused portion of a cancelled period.

Email hello@rxshelf.ng from the account owner's email address with the subject "Refund request" and a brief description. We aim to respond within three (3) business days. Approved refunds are returned via Paystack to the original payment method and typically settle in 5–10 business days depending on your bank.

We may update this Refund Policy from time to time. The version in force at the time of your payment applies to that payment.